No problem at all. Most of our clients are first-time users. Once you book, our team will explain everything step by step. On the day of travel, your personal assistant will guide you through each part of the airport — you won’t need to figure anything out yourself.

VIP Meet & Greet includes a personal assistant who helps you skip lines and move through the airport easily.

VIP Salon adds lounge access in a quiet, comfortable area while we handle airport formalities.

VIP Private Lounge (or Suite) gives you complete privacy — all check-in, passport control, and waiting happen inside your own private room, away from the public terminal.

If you're connecting flights, we’ll meet you at your arrival gate and take you to your next flight. We handle passport control, security, baggage transfer (if needed), and timing — so your connection is smooth, fast, and stress-free.

Not at all. Our VIP agents are trained to assist international travelers. Most speak English and local languages, and your service is pre-arranged — so you’ll always be guided clearly, without confusion.

We monitor your flight in real-time. If you're delayed or arrive earlier than expected, your assistant will adjust accordingly and still be there when you land — no need to update us unless your flight number changes.

Yes. We can arrange for extra privacy, help for children or elderly passengers, medical needs, or other requests. Just let us know when booking, and we’ll customize the service as much as possible.

Even in First or Business Class, you still go through the public airport. With our VIP service, everything is handled for you — you skip the crowds, avoid long lines, and have someone by your side the whole time. It's a different level of comfort, privacy, and personal care.