MEET & GREET + FAST TRACK Available at all Italian airports
Arrival
Passengers are met at the aircraft gate, terminal entrance, or after passport control – depending on the airport layout and security procedures.
Escorted through immigration, customs, and security.
Assisted with baggage collection and escorted to pre-arranged ground transportation (arrival).
Escorted to VIP lounge and then to gate or aircraft (transit).
Departure
Meet & assist begins at curbside or a designated meeting point.
Passengers are assisted with check-in, passport control, and security.
Escorted to lounge/shopping/gate or directly to the aircraft.
Standard service time: **up to 3 hours
Includes 1 certified greeter (CAA authorized)
Extra hours or additional staff available on request
Transit services require both inbound and outbound flight details
Transit
Passengers are met at the aircraft gate, terminal entrance, or after passport control – depending on the airport layout and security procedures.
Escorted through immigration, customs, and security.
Assisted with baggage collection and escorted to pre-arranged ground transportation (arrival).
Escorted to VIP lounge and then to gate or aircraft (transit).
VIP Lounge (Add-on)
Access available only for departures and transit passengers
Includes food & beverage buffet
Lounge opening hours vary by terminal and airport
Optional service that can be added per passenger
Tarmac Transport (Add-on)
Available only if aircraft is parked at a remote stand (not jet bridge)
Includes van/minibus transport between aircraft and terminal
Subject to airport approval and parking location
Cancellation policy applies even if parking location changes last-minute
Additional airline-specific tarmac rules may apply
⚠️ Important Notice: Fast-track security and immigration are subject to change at any time by airport authorities due to regulations or security alerts. These are beyond our control.
Porterage (Add-on)
Available at most airports for assistance with luggage
Usually includes up to 3 pieces; additional blocks can be added
Night surcharges apply
A detailed breakdown exists per airport
General Service Conditions
Services provided by certified staff authorized by Italian Civil Aviation Authority.
Greeters assist with VAT refund, baggage issues, flight disruptions, and overbooking.
Custom welcome banners available (banner format must be provided).
Late booking fees apply to services confirmed within 12 hours of flight.
Cancellation within 24 hours of STA/STD is charged at 100%.
Night surcharges apply to services between 22:00 and 07:00.
Bookings beyond 15 passengers or outside Italy are quoted separately.
Security restrictions may apply at specific airports or flights.
