Take a moment to read our Terms & Conditions carefully.
Before You Book Your Service, Please Read Our Policy
At SKY-VIP Ltd, we aim to deliver reliable and seamless experiences. To ensure clarity and fairness for all our clients, please review our cancellation and service policies below before booking.
We understand that travel plans can change unexpectedly. The following terms help us maintain service quality and fair scheduling for all clients.
Cancellation Outside of 48/72 Hours
For USA airports: Cancellations made at least 72 hours before the scheduled service time are eligible for a full refund.
For all other locations: Cancellations made at least 48 hours before the scheduled service time are eligible for a full refund.
Cancellation Within 48/72 Hours
Cancellations made within 72 hours (for USA airports) or within 48 hours (for other locations) will not be eligible for a refund.
The full service cost will be charged.
Wheelchair Assistance
Tax Refund (VAT Refund) – Important Notice
Platinum Aviation provides VIP Terminal, VIP Lounge, and VIP Fast Track security services only. We do not provide Tax Refund / VAT Refund services. Passengers must complete the VAT refund process themselves.
If a passenger plans to apply for VAT refund, they must inform us 48 hours in advance so we can arrange a greeter for the extended waiting time.
If the VAT refund office is closed for any reason, the greeter will still escort the passenger to the VAT refund desk, wait during the attempt, and then escort the passenger back to the lounge or continue with the regular VIP service booked in advance.
No refund is provided for greeter waiting time if the VAT office is closed.
If VAT refund is not mentioned during booking, extended waiting time cannot be arranged on the day of service.
Cancellation Outside of 24 Hours
Cancellations made at least 24 hours before the scheduled service are eligible for a full refund.
Cancellation Within 24 Hours
Cancellations made within 24 hours of the scheduled service will not be eligible for a refund.
The full service cost will be charged.
Refund Process
If the service qualifies for a refund, payment will be processed automatically.
Refunds will appear in your account within a few business days.
By completing the payment link provided, the customer acknowledges and agrees to all terms stated in this policy.
No signature or stamp is required for validity.
All orders or invoices sent by SKY-VIP Ltd are considered valid once payment is completed.
Payment confirms acceptance of the service and the conditions listed in the order.
Service Confirmation
When a passenger books the Tarmac Service, we immediately arrange and reserve a Luxury VIP vehicle and professional driver based on the flight details and schedule provided at the time of booking.
Aircraft Parking Location
The airport and airline authorities decide where the aircraft will park. This may be either at a remote stand (tarmac area) or at a jet bridge connected to the terminal. The final parking position is confirmed by airport operations approximately 15 to 20 minutes before landing. We have no control or influence over this decision.
Service Availability
If the aircraft parks at a remote stand, the Tarmac Service will be provided as planned, including transport between the aircraft and the terminal.
If the aircraft parks at a jet bridge, the Tarmac Service cannot be provided, as airport safety and security rules do not allow vehicle access to that area.
Refund Policy
As we pre-book and confirm the vehicle, driver, and related arrangements at the time of reservation, no refund, reschedule, or compensation will be offered if the Tarmac Service cannot be delivered due to the aircraft parking at a jet bridge or any restricted zone.
Customer Agreement
By booking the Tarmac Service, the passenger confirms understanding and acceptance that:
The aircraft parking position is determined by airport authorities and is beyond our control.
The inability to provide the service because of the aircraft parking location does not qualify for a refund or compensation.
All arrangements are made in good faith based on the flight details provided at the time of booking.
If a passenger fails to arrive at the agreed meeting time (airport or car service), the booking will be marked as a no-show.
No refunds will be issued, and the full service cost will apply.
SKY-VIP Ltd will not be held responsible for the non-provision of service in such cases.
If a third party books a service on behalf of a customer, the agreement remains legally binding.
Cancellations cannot be made within 72 hours (USA airports), 48 hours (other airports), or 24 hours (car services).
SKY-VIP Ltd strives to provide the highest level of service.
Refunds based on subjective dissatisfaction will not be issued.
Any special requests (e.g., birthday surprises, gifts, or additional services) must be communicated in advance to avoid misunderstandings.
Delays or issues at passport control or immigration are beyond our control.
Refunds will not be issued for missed services due to such circumstances.
Customers are responsible for ensuring valid travel documentation (passport, visa, etc.).
For any questions or assistance, our support team is available 24/7 via:
📞 WhatsApp / Phone: +1 (929) 563-2500
📧 Email: contact@sky-vip.com
Thank you for choosing SKY-VIP Ltd.
Your trust and satisfaction mean the world to us.
Our team is available 24/7 — feel free to reach out anytime, we’re here to help!
